Follow-up of Unpaid Invoices
As a business that deals in the sales of a particular commodity or service, you’ll undoubtedly issue invoices to your customers. These invoices indicate the amount you’re charging for your goods or services. Ideally, when an invoice is sent to a customer, they are expected to make payments for the items on it. However, this is not the case in every scenario.
Some customers may refuse to pay for the goods you have sold to them, even after sending them invoices. To recover these earnings, the business has to follow up on them. The act of following up on unpaid invoices can be quite strenuous and distracting. Let NasaFacs help you deal with the frustration of tracking down a past-due invoice. We are familiar with effective strategies to help you recover your earnings and clear unpaid invoices.
How To Clear Unpaid Invoices
At NasaFacs, we have developed an effective process to help businesses follow up and recover unpaid invoices. Our approach considers the different factors that may have led to those unpaid invoices in the first place, and ar automation helps.
Agree To A Preferred Invoice Payment Method
To avoid too many invoice payment problems, later, it’s a great idea to discuss before the goods or services are offered. This is a good time to settle this little detail to avoid future disagreements.
You’ll find it easier to get payment from someone when both of you have previously agreed on specific terms. In the agreement between you, there will be clear declarations on who will receive the invoice and their preferred payment method. Make sure you are flexible enough but do not concede to an agreement that doesn’t bode well for your business. When you offer your customers multiple payment options, it is easier to settle outstanding payments.
Specify Items Being Paid For On Invoice
Clients are more likely to make a payment when they can see what they are paying for. Your invoice must be crystal clear. To do this, include every piece of information that the client may need. These details may consist of goods or services such as consultation time, hours spent on any task, research time, cost of materials, project numbers, etc.
Creating a catalog of your products or services will make it easy to log or identify what items have been bought. It will also be easier to generate any necessary invoice information for customers. Ensure that your payment terms and due date are placed in a prominent part of the invoice. By doing that, you can be certain that customers won’t miss any information on expected payments.
Contact Your Customer
Getting in contact with your customers and conversing about the unpaid invoice can be unsettling at times. You will start to feel the pressure as time goes on, especially when you need the proceeds from these unpaid invoices to sort out financial obligations for your business. However, you have to be cautious about how you approach your customer. If you come them incorrectly and cause them to feel agitated, you risk losing the customer for good. But if you fail to put enough pressure on them, it could cause you to incur debts and slow down business operations.
Do your best to issue regular reminders to all your clients. These reminders may be sent through email, SMS, or both. Don’t refer to the unpaid invoice as debt; instead, ask them to refer to their invoice to determine how much they have due. This system of subtle reminders will help you remind them of how much they are owing and keep them as loyal customers.